Refund & Returns.

1. Introduction

At Bright Beverage Co, we are committed to providing quality products and ensuring that your order arrives as expected.

Because many of our products are consumable goods, certain restrictions may apply to returns and exchanges. This Refunds & Returns Policy explains when a refund, replacement, exchange, or other resolution may be available.

Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable law.

2. Returns of Consumable Products

For health, safety, and quality-control reasons, we generally do not accept returns of consumable products that have been delivered in good condition and are not defective or incorrectly supplied.

Accordingly, we may not be able to provide refunds or exchanges simply because:

• You changed your mind.
• You ordered the wrong product.
• You no longer want the product.
• You do not like the taste or flavor.
• You purchased an incorrect quantity.

Where applicable, statutory consumer rights will continue to apply.

Please contact us before returning any product. Do not send products back unless we have provided return instructions.

3.Damaged Products

We understand that products may occasionally be damaged during transportation.

If your order arrives damaged, leaking, broken, or otherwise unsuitable for use, please contact us as soon as reasonably possible after delivery.

To help us investigate and resolve the issue, please provide:

• Your order number.
• A description of the damage.
• Clear photographs of the affected product or products.
• Clear photographs of the external packaging and shipping materials.
• Any relevant delivery or tracking information.

After reviewing your claim, we may offer an appropriate resolution, which may include:

• Replacement of the affected product or products.
• A partial refund.
• A full refund where appropriate.
• Store credit or another reasonable solution.

The resolution offered will depend on the circumstances and applicable law.

Where requested, please retain the damaged products and packaging until the matter has been resolved.

4.Incorrect or Incomplete Orders

If you receive a product that is different from what you ordered, or if items are missing from your order, please contact us as soon as possible.

Please provide your order number and details of the discrepancy, together with photographs where appropriate.

After reviewing the issue, we may arrange for the correct or missing product to be supplied or provide another appropriate remedy.

Where we require an incorrectly supplied product to be returned, we will provide instructions for doing so.

5.Defective or Unsafe Products

If you believe that a product is defective, contaminated, damaged, expired, improperly sealed, or otherwise unsafe or unsuitable for consumption, do not consume the product.

Contact Bright Beverage Co promptly and provide your order details together with photographs and any relevant information about the product.

We will investigate the matter and determine an appropriate resolution in accordance with applicable law and our product-quality procedures.

Depending on the circumstances, we may request that the product be retained for inspection.

6.Refunds

Where a refund is approved, it will generally be issued using the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

We cannot control processing times imposed by third-party financial institutions.

7. Shipping and Delivery Issues

If your order is lost, significantly delayed, damaged during transportation, or delivered incorrectly, please contact us so that we can investigate the issue.

For damaged deliveries, photographs of the product and packaging may be required to assist with our investigation or a carrier claim.

Any refund or replacement relating to a delivery issue will be handled in accordance with this policy, our Shipping & Delivery Policy, and applicable law.

8. International Orders

Where we offer international delivery, customers may be responsible for applicable customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

If an order cannot be delivered because of customs restrictions, import requirements, unpaid duties or taxes, or other circumstances attributable to the customer, any available refund may be subject to applicable shipping, return, handling, or other costs, to the extent permitted by law.

Customers should review the import requirements applicable in their destination country before placing an international order.

9. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed or dispatched. However, we cannot guarantee that a request can be accommodated once processing, packaging, or delivery has begun.

If an order has already been dispatched, the request may be treated as a return or delivery issue rather than a cancellation.

Any cancellation rights provided by applicable consumer-protection law remain unaffected.

10. Refund Exclusions

Subject to applicable law, refunds may not be available where:

The issue does not qualify for a refund under this policy or applicable law.

The product was delivered correctly and is not defective, damaged, or incorrectly supplied.

The product has been consumed or opened after delivery, except where applicable law provides otherwise.

The product was damaged after delivery due to improper storage, handling, or use.

The customer provided incorrect or incomplete delivery information.

The customer refused delivery for reasons unrelated to a defect or error on our part.

11. How to Request a Refund or Replacement

To request a refund, replacement, or other resolution, please contact us using the details below.

Please include:

• Your full name.
• Order number.
• Date of purchase.
• Product or products concerned.
• Description of the issue.
• Photographs or other supporting information where relevant.

We may request additional information reasonably necessary to evaluate your request.

12. Changes to This Refunds & Returns Policy

We may update this policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

13. Contact Us

If you have questions about a return, refund, damaged product, incorrect order, or cancellation, please contact us:

Bright Beverage Co
Email:
Address:
Telephone:

When contacting us about an order, please include your order number so that we can assist you efficiently.